IP Contact Center - Business Solutions - Genesys

Genesys

The World's №1
Contact Center Software

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IP Transformation Leverage IP Business Case Deployment Dynamic Contact Center
Transform Customer Service, Migrate to IP
Overview \| Genesys IP	Next Steps
In an effort to keep pace with the competition and drive customer loyalty, market leading companies are discovering that their contact center is a strategic asset. Customers have grown to expect more from the companies they do business with; this includes fast and consistent service across a variety of communications channels: phone, e-mail, chat, SMS and even video. To meet these requirements, leading-edge companies are moving their contact centers to IP. Organizations have found that by leveraging IP they gain cost savings, better management and the scalability to meet changing requirements. There is a strong business case for IP deployment to achieve contact center efficiencies previously unattainable and capabilities that generate revenue and increase customer satisfaction. As the world’s customer service software leader, Genesys provides a path to IP at your own pace, regardless of the telephony infrastructure. Genesys enables multi-channel communications, virtualized resources, and the flexibility available with a standards-based approach. Genesys IP is a key element of the Genesys Dynamic Contact Center – contact center solutions that respond to the dynamics of customer service and sales by orchestrating resources and capabilities to align with customer needs and business objectives. Genesys Provides Flexibility: Match the hardware infrastructure with the contact center applications required to meet your needs today and into the future Integrate with leading IP applications for greater choice, simplified upgrades and reduced maintenance Migrate to IP at your own pace and maintain your current system functionality Expand service options with multiple communication channels including voice, IM, chat, e-mail, fax and work items Utilize all customer care professionals: in contact center(s), experts in branch or remote offices, and home agents Leverage new interaction technologies: IM, video and presence to transform the customer experience Provide a proven path to excellence with the Dynamic Contact Center	Contact Options +1 888 GENESYS - say "sales" Email Related Links Customer Success Learn more about Genesys Customers Analyst Coverage Get complete analyst coverage Upcoming Events See when and where Genesys will be in the coming year Relevant Resources White Paper Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center Analyst Article McGee-Smith on the Emergence of the IP Contact Center Flash Demo Make the Smart Move to IP Dynamic Contact Center Dynamic Contact Center for Dummies Request a copy of this easy-to-read summary of the DCC.